Services

Other LanTen Services

LanTen provides Landlords, who deliver energy to their Tenants through a Community Energy network, with a comprehensive Heat and Energy Metering and Billing Service designed to reduce their administrative burden and eradicate payment shortfall PLUS a network of great service partners.

Meter Installation & Commissioning

We are fortunate to have built some great relationships with engineering partners that are competent in installing and commissioning most diﬀerent types of meters Should you have your own preferred engineering team we can provide training on installing and commissioning equipment Diﬀerent engineering teams all over the UK

HIU & Plant room maintenance

A complete end-to-end plant room service. Data-driven approach CIBSE consultancy with a physics-based digital twin model of your network. Annual HIU servicing. Ongoing reviews and maintenance of your Heat Network. Solution and ROI driven real-world outcomes

Energy procurement

You may have your own energy broker but we can also assist in testing the market making sure you and your tenants are on the best possible rate.

Direct access to all UK Energy Suppliers
Quick call back from our expert energy procurement team
Access to flexible energy buying groups
Our energy procurement members can also assist your own team in place
Peace of mind through our bill validation service Use of in-house energy management platform
Can also install and manage solar & battery generation

Network eﬃciency and Optimisation Studies

Desktop assessment of consumption data (Main plant gas and electric data + apartment meter data)……along with any data that relates to system reliability Site survey to better understand the system operation, shortcomings, and potential improvement measures (metering and technical improvements) The final report provides recommended package of improvements (supported by Techno- Economic Analysis) Incorporation of HNTAS KPI’s as part of the assessment

HNTAS PIP (Performance improvement Plan) and HNES Funding

Review of policies and procedures to ensure heat regs compliant Use of the Eﬃciency study to inform the development of the Performance Improvement Plan (PIP)…..paying particular attention to the metering system to begin with, with metering the critical first milestone in year 3. Its also key to obtain HNTAS compliant metering data for a reasonable period of time to then underpin the technical improvement measures We are also able to assist in the funding of HNES applications and we can accommodate both self-funding applications and/or leaning on the full funding process LanTen can assist with providing any historic meter data to support an application

A Data Collector, Heat Meter Payment Device and Home Energy Manager…

Metering & Billing Services for Landlords

LanTen Energy Heat Metering and Billing Technology is fully flexible making it suitable for larger schemes as well as individual units, and is capable of operating in either pre-payment or credit billing configurations. This oﬀers the Landlord the capability to change any customer from pre-pay to credit billed at any time, without the need to enter the property. The metering structure can also accommodate standing charge payments to cater for the non-tariﬀ costs of operating the system.

About Our Energy Heat Meters

Our Energy Heat Metering and Billing services are focused on the delivery of innovative metering and payment systems for Heat, Electricity, Water (Harvested/Grey water) and Gas via the state of the art HeatPlus™ system.

LanTen Energy and Heat Meters are RHI approved EN1434 & MID Class 2 compliant. All our electricity meters are Ofgem/NWML approved.

Standalone Energy Heat Metering and Billing Solutions

The metering equipment in each property is ‘stand-alone’ and does not require any form of site network, internet provision or LAN. The LanTen Energy Management Service is built around a multi-year contract where a charge is levied for the purchase, installation and annual maintenance of meters and for managing payment flows from Tenants direct to the Landlord’s bank account. Our Energy Heat Meters can be easily retro-fitted to existing properties and developments where Landlords are facing ineﬃciencies in the measurement and payment for energy delivery. We have an array of diﬀerent meters that can suit your desired outcome. Find out more about: Heat Meter Technology or call: 08454 707 222 now.

Tenants

LanTen’s HeatPlus™ Heat Meters are designed to provide Social Housing Tenants with all the information they need to budget for and manage their energy usage.

A Data Collector, Heat Meter Payment Device and Home Energy Manager…Tenants

HeatPlus™ is designed to acts as a data collector, smart payment device and home energy manager. Our Heat Meters offers a range of payment options, and can accommodate both monthly billing as well as pay-as-you-go modes.

Using a simple touch screen display fitted within their home, Tenants have 24/7 access to information about their energy consumption including:

Instantaneous cost
Account Balance
Remaining days (at current usage)
Historical Consumption
Data and Carbon Emissions

This leads to better budgeting and a more thoughtful and efficient use of energy. HeatPlus™ is ISO accredited and meets the requirements for The Code for Sustainable Homes Energy Display Devices. Find out more about the LanTen HeatPlus™ Heat Meter Payment Options and HeatPlus™ Heat Metering solution

Heat Meter Payment Options

LanTen’s HeatPlus™ Heat Meters offer Tenants a range of flexible payment options including monthly billing as well as pay-as-you-go modes.

A choice of payment methods are available:

PayPoint (national network)
Direct debit
Card payment via Customer Services
Card payment online
The LanTen ‘Friendly Credit’ facility ensures that during any out of hours period, including Bank Holidays and weekends, all services will remain live even with a depleted account.

Our Heat Meter solutions deliver Landlord with a fast payback through an automated billing and collection system that is capable of operating in either pre-payment or post payment configurations.

Landlords have complete control to change any customer from pre to post pay at any time, remotely without entering the property.
Find out more about our HeatPlus™ Heat Metering solution for Social Housing Landlords

For more information on our Heat Meters for Social Housing Tenants please call: 08454 707 222

For more information on our Smart Meters for Social Housing Tenants please call: 08454 707 222

Phone Top Up

The quickest and simplest way to top up your account is by doing it through the LanTen payment portal here but if you would like to speak to one of our UK based team personally you can do so by calling our Tenant Helpline on 03454 707 222

To help us process your request quickly please have the following information to hand when calling:

Your Customer Account Number
Your Payment Card
Your Smartcard / Top Up Card

Our team can also help you set up future payments to make topping up even easier.